UX Firm wins 2026 Click360 Award for Best UI/UX Research Consultant

UX Firm, an Atlanta-based usability research consultancy, has been named the 2026 Click360 Award winner for Best UI/UX Research Consultant. The recognition spotlights the firm’s senior-led research work across ecommerce, B2B, and medical devices, where usability testing and human-factors validation can reduce risk and improve product performance.

Why it matters: - UX research can shape product usability, conversion, and regulatory readiness. - UX Firm’s win gives added visibility to a small consultancy working in ecommerce, B2B software, and regulated medical devices. - The recognition matters for companies looking for evidence-based design input before launch or submission.

What happened: - UX Firm was named the winner of the Click360 Award for Best UI/UX Research Consultant of 2026. - The Atlanta-based consultancy announced the recognition on September 10, 2026. - The Click360 Awards honor businesses for service, innovation, and leadership.

The details: - UX Firm focuses on user experience strategy, high-conversion testing, and medical-device human factors validation. - The firm’s research work includes moderated and remote usability testing, heuristic reviews, ethnographic studies, diary research, and FDA/IEC 62366 human-factors validation protocols. - The award cited the firm’s senior-led approach, rigorous methods, and track record with clients in ecommerce, B2B platforms, and regulated medical-device development. - Carol Barnum, Ph.D., founded UX Firm and serves as Director of User Research. - Barnum said the award affirms the value of careful, evidence-based work and direct access to experienced researchers. - UX Firm describes itself as a small, senior-led consultancy where clients work directly with seasoned experts rather than large project teams. - The firm says it has more than three decades of combined experience. - Barnum’s background includes academic research, published work, and consulting. - UX Firm says its work has helped organizations improve conversion rates, reduce user frustration, and navigate medical-device regulatory pathways. - Clients have pointed to the firm’s flexibility, clear communication, and ability to turn research findings into product decisions. - UX Firm is based in Atlanta and serves clients nationwide and internationally. - The company’s website is here.

Between the lines: - The award reinforces how specialized user research has become a competitive advantage, especially in regulated categories where poor usability can raise compliance and safety risk. - A senior-led model can appeal to clients who want direct access to experienced researchers instead of layered agency teams. - The timing suggests UX Firm is using the award to strengthen its position as a niche expert rather than a generalist UX shop.

What’s next: - UX Firm plans to keep focusing on user research that helps clients listen to real users, reduce risk, and create more effective experiences. - The firm is likely to continue serving companies across the U.S. and abroad with usability testing and human-factors validation.

The bottom line: - UX Firm’s award signals that deep research expertise still stands out in a crowded UX market, especially where product quality and regulatory outcomes depend on it.