Dave's Appliance pairs online checkout with in-store specialist help

Dave's Appliance & Home is steering customers to shop eligible appliances online while calling showroom specialists in Statham or Martinez for fit, planning and quote help. The Georgia retailer says the setup blends e-commerce convenience with factory-trained guidance for higher-touch kitchen projects and quote-only brands.

Why it matters: - Dave's Appliance & Home is trying to make appliance buying easier for customers who want online checkout without losing access to in-store expertise. - The setup is aimed at shoppers who need help with sizing, delivery, installation and full kitchen planning before they buy. - The model also gives the retailer a way to sell both checkout-ready products and quote-only premium brands through the same sales flow.

What happened: - Dave's Appliance & Home is encouraging customers to shop online at davesapplianceandhome.com and call showroom specialists when they need help. - The Georgia retailer has showrooms in Statham and Martinez. - Specialists at the Statham showroom can be reached at (678) 726-7039. - Specialists at the Martinez showroom can be reached at (706) 305-1832. - The website lets shoppers browse by brand, category and model number, review specifications and complete eligible purchases through Stripe checkout. - Customers can choose delivery or free pickup at the Statham or Martinez showroom.

The details: - Online checkout is available for brands including Thermador, Monogram, Café, GE Profile, GE, Bertazzoni, Fisher & Paykel and ZLINE, plus select Bosch models. - Sub-Zero, Wolf and Cove are on live display at both showrooms and can be researched on the website. - Sub-Zero, Wolf and Cove are not available for online checkout. - The site directs shoppers to contact the store or visit a showroom for those brands, and the products are sold by quote. - Online purchases are special-ordered from the manufacturer after checkout. - Delivery is a flat fee per order within 100 miles of either store. - Installation is quoted separately. - Orders of $30,000 or more are completed by phone. - Showroom staff are described on the company website as factory-trained on the brands the retailer sells. - Calls to either store can cover model comparisons, dimension checks before purchase, installation quotes and full kitchen projects. - The company also handles cabinetry from Schrock, Mantra and Forevermark. - Free kitchen design consultations are offered across Northeast Georgia, the Atlanta metro and the Augusta-Aiken area. - Customers can request a quote online, and the company says it typically responds within one business day. - The Statham showroom is at 1946 Railroad Street, Statham, GA 30666, and is open Monday through Friday from 9 a.m. to 6 p.m. and Saturday from 9 a.m. to 4 p.m. - The Martinez showroom is at 368 Furys Ferry Road, Suite 3, Martinez, GA 30907, and is open Tuesday through Saturday from 9 a.m. to 6 p.m. It is closed Sunday and Monday.

Between the lines: - The retailer is blending self-serve shopping with guided selling, a model that can reduce friction for standard purchases while keeping specialist support available for complex or high-ticket orders. - Keeping premium brands off direct checkout likely preserves quote-based selling for products that need more consultation or custom coordination. - The phone-first support structure also helps tie the website to showroom traffic instead of separating the two channels.

What's next: - Customers can keep using the website for eligible purchases and showroom specialists for fit checks, kitchen planning and quote-based brands. - Dave's Appliance & Home is positioning its online store and showroom teams to work together on future orders and kitchen projects.

The bottom line: - Dave's Appliance & Home is turning appliance shopping into a hybrid experience: browse and buy online when you can, then call a specialist when the purchase needs expertise.**